Auto mail
Hello
I have for some days trying to make some settings so that when an incident arrive by email an auto response is generated by ME. although when a incident arrive by email the priority in "NONE" and I want the technician so change this accordingly to SLA, when this is done I want an email response saying "Hello your case have been prioritized to YYY"
Is it anyway in ME to do this, the easy way to do to this whould be to look on the Priority attribute and to something like this If $Priority is-not equal to "NONE" send mail to requester.
Thanks
I have for some days trying to make some settings so that when an incident arrive by email an auto response is generated by ME. although when a incident arrive by email the priority in "NONE" and I want the technician so change this accordingly to SLA, when this is done I want an email response saying "Hello your case have been prioritized to YYY"
Is it anyway in ME to do this, the easy way to do to this whould be to look on the Priority attribute and to something like this If $Priority is-not equal to "NONE" send mail to requester.
Thanks