This has probably been answered before, but I couldn't find it...
I want to do this:
Requester completes a request to process a new employee.
They will always need a network ID so always create a task for the Network team.
Do they need a phone? If yes auto assign a task to the Telcom Group
Do they need a computer? If yes auto assign a task to the Hardware group.
I know how to set the rules, but it will only allow me to auto-assign to
ONE group.
There must be a way to do this. I would think it's a common scenario.
If tasks can't be done, is there a way to automatically create a new request for each team? Maybe link them?
I apologize if this has a simple solution, but without any training I have been asked to set up the Service Desk Plus.
I have experience with Access and other help desk systems, but I haven't been able to figure this out.
Thanks