Auto assign SLA's to new requests
Hi,
I would like to configure SupportCenter to automatically assign an SLA to a new request as soon as it is raised.
We have a number of external clients who will just email in support requests, each client having different SLA's, when we receive a new request we would like it to automatically be assigned the SLA that that they have agreed to.
Could someone tell me how I go about doing this?
Many thanks
Karl
I would like to configure SupportCenter to automatically assign an SLA to a new request as soon as it is raised.
We have a number of external clients who will just email in support requests, each client having different SLA's, when we receive a new request we would like it to automatically be assigned the SLA that that they have agreed to.
Could someone tell me how I go about doing this?
Many thanks
Karl