Auto assign a request on closure?
Is there way that when a request is closed, the technician who closed it is automatically assigned to the request?
The problem we have is that a technician has to pick up a request, the screen refreshes and the request is now assigned but lost the tick to select it, the technician now has to re-select the request (or requests) and close them - this can be time consuming and tedious.
In our previous help desk (Sysaid) a technician could select a number of requests, assign them and close them in one sequence.