Good Morning All,

I was wondering if there is a way to have attachments automatically apply on a reply template or resolution template?  I want to say I put in a request for this feature last year, maybe longer ago but I see nothing in the new versions to indicate, is there a script I might be able to use perhaps?

The goal is that I have a template for employee on-boarding that contains like 4 attachments that are always the same and attached to EVERY on-boarding ticket.

If this is not a feature possibility, then a script of some sort would be great that can be triggered by a specific template.

Help is really appreciated!