Hello,

I would like to present an idea of a new feature we would like to add to ServiceDesk Plus.

We've got some issues with handling all the attachments that are sent in to a open request/incident. For example if one incident got 5 attachments from the start and then gets 10 reply's including 10 new, different attachments, you have to go through all these reply's to open those attachments.

Our idea allow us to get an "Attachment Overview" of all the files that are attached to the specific request/incident, so that you easy could browse through them.

Overview should be sort-able by "received date", "attached by" and "file name" for instance.

What do you think? Would it be possible?