Good day! I recently updated to version 10017 from 9.3. Everything works fine, but I discovered this situation. I have set up a pick-up of emails (Email parser). Everything works, but there is one, but. If there were 2 or more attachments in the letter attachment, then when the portal picks up the letters, it leaves only the last attachment, and all the others are erased and turned into it. For example, if there were three of them in the letter, then on the portal I will see three identical investments.
Here are examples of messages that are collected, maybe the point is in them?
@@OPERATION=AddRequest@@
@@CATEGORY=Printer@@
@@SUBCATEGORY=Tray1@@
@@ITEM=Paper Jam@@
@@LEVEL=Tier 1@@
@@MODE=Web Form@@
@@PRIORITY=High@@
@@URGENCY=High@@
@@IMPACT=Affects Group@@
@@GROUP=Printer@@
@@REQUESTER=Guest@@
@@REQUESTTYPE=Incident@@
@@ASSET=Printer1@@
@@TECHNICIAN=administrator@@
@@REQUESTTEMPLATE=Printer Problem@@