Attaching and asset to a request

I am evaluating this product. We currently have a helpdesk application. This so far seems to be much better, but we have a lot of assets that are not network scannable. when we have to open a request for service on these assets, we are unable to attach the asset to this request.

I have looked through the forums and there have been responses that this will be included in the future updates. This is great, because this will pretty much solve any of our concerns that are holding us from making the change.

I am concerned as to when this might actual be implemented, I have seen nothing that lists it in the future pans, just talk about it.

We have to renew our current software in the next month or so, if this issue can be resolved we will not be renewing, we will be purchasing SD+ instead.

Any information on this is appreciated.

thanks