Associating assets purchased to scanned software
I have submitted the following question directly to a ServiceDeskPlus technician, but wanted to see if anyone in the group has thoughts or knowledge.
I am using ServiceDeskPlus 6013.
I am trying to asscociate purchased assets to scanned software (licenses). The ServiceDesk technician provided the following instructions:
Click Inventory Tab---->select scanned software-->Filter managed software--->Onthe page you can see a button Allocate License -->select the workstation and allocate accordingly.
This functionality is close, but actually about 180 degrees from what we need. I responded with the following:
I tried the solution that you presented below for designating licensed software, but the functionality doesn�t quite match our needs (which I previously described). It is close. I will describe again.
1) We create a Product Type: Product Type = �Software�
2) We create a Product within this Product Type: Product = �PCAnywhere�
3) We procure 50 copies of this Product and add them as assets: Asset = 50 instances of Product = �PCAnywhere�
4) We scan our domain and find 40 workstations with scanned software item �Symantec PCAnywhere.� I find this by going to the Inventory tab and selecting �scanned software.� I see �Symantec PCAnywhere� as a line item under scanned software. I click on �Symantec PCAnywhere� and am taken to a screen listing every workstation with this product installed. This screen reports that we have a license violation as there are 40 unlicensed installations. I want to be able to allocate 40 of the 50 �PCAnywhere� assets to these unlicensed installs.
The solution which you detail below will create 40 NEW assets for �Symantec PCAnywhere�, but that doesn�t associate to the assets which I have already built. Basically, the approach you outline below is backwards from my needs and that which I would suspect most users will have. Since we purchase licensing in bulk, we need to be able to distribute the licenses as they are needed. I have to believe that ServiceDesk can handle this.
Any ideas?
I am using ServiceDeskPlus 6013.
I am trying to asscociate purchased assets to scanned software (licenses). The ServiceDesk technician provided the following instructions:
Click Inventory Tab---->select scanned software-->Filter managed software--->Onthe page you can see a button Allocate License -->select the workstation and allocate accordingly.
This functionality is close, but actually about 180 degrees from what we need. I responded with the following:
I tried the solution that you presented below for designating licensed software, but the functionality doesn�t quite match our needs (which I previously described). It is close. I will describe again.
1) We create a Product Type: Product Type = �Software�
2) We create a Product within this Product Type: Product = �PCAnywhere�
3) We procure 50 copies of this Product and add them as assets: Asset = 50 instances of Product = �PCAnywhere�
4) We scan our domain and find 40 workstations with scanned software item �Symantec PCAnywhere.� I find this by going to the Inventory tab and selecting �scanned software.� I see �Symantec PCAnywhere� as a line item under scanned software. I click on �Symantec PCAnywhere� and am taken to a screen listing every workstation with this product installed. This screen reports that we have a license violation as there are 40 unlicensed installations. I want to be able to allocate 40 of the 50 �PCAnywhere� assets to these unlicensed installs.
The solution which you detail below will create 40 NEW assets for �Symantec PCAnywhere�, but that doesn�t associate to the assets which I have already built. Basically, the approach you outline below is backwards from my needs and that which I would suspect most users will have. Since we purchase licensing in bulk, we need to be able to distribute the licenses as they are needed. I have to believe that ServiceDesk can handle this.
Any ideas?