Associated Entity Notifications
I would like some clarification on what these notifications are used for. We are using SDP 9003 and MS SQL.
| Associated Entity Notifications (Requests, Problems, Change, Project, Milestones) | ||
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E-mail the associated entity owner when a task is rescheduled | Customize template |
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E-mail the associated entity owner when a task is closed | Customize template |
|
E-mail the associated entity owner when all the tasks are closed | Customize template |
|
E-mail the associated entity owner when a task is not completed within schedule | |
What is seems like it is used for is, for example, a requester opens a task for a new employee hire, the help desk picks up the ticket, assigns it to a technician, and then the technician assigns tasks that are associated with completing the ticket. Once one of those tasks are closed, it e-mails the technician working the ticket.
This is not how this notification works, and have not been able to find the purpose of it, or who the software defines as an "Associated Entity".
Best Regards,
Evan Soll