Associate a service request to project
We have been using ManageEngine service desk to keep track of all change or development requests for our ERP system and in-house developed applications. Each of these change or development requests triggerred a project. Depends on the complexity, we used either MS Project or Excel to manage the project. To let the requester check the status of the project, we tried very hard to use Work Log as a way to update the status of the project.
With the new Project function, I think it maybe a good alternative to manage the projects. Before using this new function, I would like to know if we can associate a request to one or multiple projects. As well, I would much appreciate if I could grit the advice on the best or general practice to handle change or development request in the service desk system.
Many thanks in advance for the reply.
Have a nice day!
Ivan