Assigning Techniction From Subject Feild
Hi Not sure if this has come up before but i was wondering if it was possible to assign a job to a Technician by the subject line of the email when received by service desk.
Example and main reason is we have an out side support centre the send requests via email and the subject stays the same so i want to assign straight to a Technician as only one person looks after this type of request.
So if Service Desk could read the subject line and auto assign that would be good or if that cant be done how about from the From address???
Cheers
Nigel
Example and main reason is we have an out side support centre the send requests via email and the subject stays the same so i want to assign straight to a Technician as only one person looks after this type of request.
So if Service Desk could read the subject line and auto assign that would be good or if that cant be done how about from the From address???
Cheers
Nigel
Topic Participants
nigel.ferguson
jmasters_me
kkevin
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