Maybe there is a way to do this today and I may have over looked it, but I would think assign time rules would be a nice addition to the SDP functionality.  The problem I am trying to solve is that level 1 technicians assign the ticket to themselves from the main grid to set the assign time, which something we measure (I know be careful what you measure).  

I have run a few reports and as long as the technician is changed from none to a named technician then the assigned time is update in SDP. I would to be able define a set of criteria that would qualify for the time of the assignment, for example:

I tried using a business rule but it does not allow me to revert the assigned time value once the assigned time field has a value.  Plus, I cannot test in the business rule if the technician is not blank.  

Craig Rice