Assign Technician that replies to requests
In our usecase, Users enter a ticket by submitting an email to the email address assigned to ServiceDesk Plus.
We have two technicians that are notified that a new ticket has been entered. When Technician A responds to the email, it appends the ticket with their response.
I would like to configure SDP to assign the ticket to the responding technician. I have tried to configure this with business rules and auto-assign. Is there a trigger I can configure?