assign incoming requests to a certain category automatically
hi all
Is it possible to assign incoming requests automatically depending on certain keywords in the subject?
We get e-mails generated by Servers all with a certain word in the subject and we want to assign them to a certain category upon reception.
I've found a standard-category to choose for every ticket, but that's not what I want...
thanks!
Is it possible to assign incoming requests automatically depending on certain keywords in the subject?
We get e-mails generated by Servers all with a certain word in the subject and we want to assign them to a certain category upon reception.
I've found a standard-category to choose for every ticket, but that's not what I want...
thanks!