Assign a Template

Is it possible to have a specific template automatically used depending on which E-mail Address a query was sent to?

Currently, I have a number of mailboxes which users send requests to. Setup in Exchange, I have a transport rule that moves all of the mails to the supportdesk mailbox.

Within SupportDesk I then have a business rule that looks at where the mail was originally sent to and makes changes dependant on that. This system works well however, recently one of the techs has asked if all their tickets can be assigned to a specific template rather than them manually changing it.

This to me seems like a logical request as it will save time on each ticket that is raised.

Is it currently possible (I haven't found a way). If it isn't can it be implemented?

Many thanks,