Asset Scan Problem
We are having a problem with the asset scanning. Reading through some earlier posts, I noticed that the Asset scan first uses the BIOS service tag, and if this not does exist it uses the hostname to uniquely identify to computer. The problem we are having is that we have 5 or so computers that have the same asset tag in BIOS. The asset tags for these motherboards are all set to "System Serial Number" and cannot be changed. This causes an issue because ServiceDesk thinks all of these 3 computers are the same computers. This is causing quite a few problems.
I read on a post earlier that there may be a work around for this? Possibly a DB modification? Can you please email the details of the work around. Please note we are using SDP 7.5 with a MSSQL backend. Please make sure the DB commands are applicable to MSSQL and not MYSQL.
Wouldnt it be a better idea to use to MAC address as the unique identifier? Also, maybe make it an option to choose what the unique identifier is so that the product is more scalable to different environments.
I read on a post earlier that there may be a work around for this? Possibly a DB modification? Can you please email the details of the work around. Please note we are using SDP 7.5 with a MSSQL backend. Please make sure the DB commands are applicable to MSSQL and not MYSQL.
Wouldnt it be a better idea to use to MAC address as the unique identifier? Also, maybe make it an option to choose what the unique identifier is so that the product is more scalable to different environments.