Hi everybody

I'm looking at the Assets part of ManageEngine ServiceDesk Plus.

 

I have a question :

I have created a network scan with a IP Range to import all our printers in the Asset view.
Everything is OK about this import, except two points :

- The "Name" is the IP adress of the printer ( in place of the internal name )

- The "Product" is always the same (RICOH Aficio MP C6000 - in place of the real product)

 

Basically, it's not a problem. I have changed, for every printer, the name (with the internal name) and the product (with the real product name - eg Aficio SP 8200 ). Everything was OK, but, when I make a new network scan, i have two new problems :

 

- When I have changed the "Name", the new scan create a new printer item in the Assets ( in place of an informations' update ) - So, I have TWO differents assets with the same informations

- In the case of product change ( with no name change ), it replace my product name by the generic name ( in place of keep my changes )

 

Is there a problem with the printers Asset integration, or must I change my working's method ?

 

Best Regards

Michaël