Asking for SLA in SDP!
Our customer need a case study on how to effectively build the SLA for their organization, such as:
- Can the request escalate to higher level, and if yes, how to do it? (currently we can only escalte to higher posisition so that other technician know the requests and solve it, but the request is not automatically go to higher level of SLA)
- Can we set same situation for Problem?
- How is the relation between SLA and IT Services in general?
Best Regards,
- Hau
- Can the request escalate to higher level, and if yes, how to do it? (currently we can only escalte to higher posisition so that other technician know the requests and solve it, but the request is not automatically go to higher level of SLA)
- Can we set same situation for Problem?
- How is the relation between SLA and IT Services in general?
Best Regards,
- Hau