Approvals
Hi
Is there any way to set up an Approval Request to include any previous approvals?
Example: I have a ticket that needs to be approved by two people (Person A and Person B). I have the following process.
1. Ticket is sent to Person A.
2. They approve it.
3. Ticket forwarded to Person B for level 2 approval.
4. They approve it.
When I send the ticket to Person B can I make it so that the Approval Request shows that it has been approved by Person A?
I'd be very grateful if you could give me a quick answer to this issue.
Thanks
Rachel Scoular
Is there any way to set up an Approval Request to include any previous approvals?
Example: I have a ticket that needs to be approved by two people (Person A and Person B). I have the following process.
1. Ticket is sent to Person A.
2. They approve it.
3. Ticket forwarded to Person B for level 2 approval.
4. They approve it.
When I send the ticket to Person B can I make it so that the Approval Request shows that it has been approved by Person A?
I'd be very grateful if you could give me a quick answer to this issue.
Thanks
Rachel Scoular