Apply Certificate for Secure POP and IMAP

Solution:

Download the file from the link given below and extract it to the Service DeskPlus-MSP Home directory.
http://bonitas.zohocorp.com/servicedesk/11Mar2010/certgeneration.zip
Run the Extracted batch file from the command prompt using the syntax given below.
syntax:- gencert.bat (hostname):(port)
eg:-
cmd> gencert.bat sdpexchnage.com:995
You will receive an exception PKIX. On supplying the value 1, a file called jssecacerts is generated in the ServiceDesk Plus Home Directory.
Copy the jssecacerts file under jre\lib\security folder and restart ServiceDeskPlus-MSP application.
Fill in the values under Mail Server Settings. Start fetching mails to check the functionality.

Note:
On the step 1,after the extraction of certgeneration.zip file make sure you see the below files under
gencert.bat under ManageEngine\Servicedesk folder
Cert.jar should be under ManageEngine\Servicedesk\lib folder