Application Manager
Hello ManageEngine,
We have hired an applicaiton manager for a specific ERP application. What I am trying to accomplish is the following.
- Let the application manager log in to Servicedesk Pro as technician. (easy)
- Show him only the calls assigned to him. He must be able to view / edit / close calls etc.
We have hired an applicaiton manager for a specific ERP application. What I am trying to accomplish is the following.
- Let the application manager log in to Servicedesk Pro as technician. (easy)
- Show him only the calls assigned to him. He must be able to view / edit / close calls etc.
- He needs only the technician rights on the calls assigned to him.
- He should get mails when a new call is assigned to him.
I have setup some different sites but the are not sellectable in the technician configuration page. How can I get the above done?
Many thanks for any reply, its highly appreciated!
Jeroen van Lieshout