We are delighted to announce the integration of Real user monitoring (RUM) with application performance monitoring(APM Insight) in Applications Manager. This new enhancement streamlines user experience monitoring by merging APM insight and RUM metrics into a convenient dashboard that enables organizations to gain a holistic understanding of application performance, from backend interactions to real user interactions.

The new RUM Analytics tab offers a consolidated view of key RUM metrics within the same console as the APM Insight monitor. Users can now analyze the KPIs of the RUM monitor alongside those of APM Insight. This integration provides a comprehensive view of application performance, including tracking server-side and user-side metrics on a single pane of glass..

Real-life use cases of APM-RUM integration:

While APM Insight provides invaluable insights into application health, integrating Real User Monitoring (RUM) unlocks a deeper understanding of user experience. RUM sheds light on a myriad of performance indicators directly impacting how users interact with your application.

Monitoring these metrics offers a multitude of benefits:

• The Apdex score quantifies user satisfaction by measuring the ratio of satisfactory, tolerable, and frustrating response times, providing an overall measure of how well the application meets user expectations
  
• . By tracking average response time, organizations can identify and resolve performance bottlenecks to ensure faster and more efficient application performance. 
  
• Page views offer insights into user engagement and content effectiveness that can be used to optimize site structure and content to meet user needs better. 
• JavaScript errors are tracked to ensure quick identification and resolution to maintain a smooth and functional interface. If not tracked properly, they can disrupt the entire user experience.
• The World Map Summary report provides a global perspective on application performance, highlighting the data for key metrics such as Apdex score, average response time, page views, and error counts across different regions. This helps identify and address regional performance variations, ensuring a consistent user experience worldwide.
• Monitoring response time by ISPs empowers organizations to proactively identify and troubleshoot performance issues arising from specific internet service providers. This ensures a consistent user experience regardless of the user's ISP.
• Meanwhile, organizations can ensure optimal performance across a variety of popular browsers by keeping an eye on response time by browsers. This proactive approach prevents compatibility issues and guarantees a smooth experience for users regardless of their preferred browser.
  
• Tracking the response time by device type helps identify and address performance issues specific to various devices, ensuring a seamless experience for all users, regardless of their device.
  

Setting up RUM Analytics

• On the Applications Manager’s dashboard, go to “APM->’ Your application’-> RUM Analytics” tab.

• If you have already associated a RUM monitor with your application, you can view the integrated dashboard.

• If not, select the required RUM Monitor from the dropdown( as shown in the image) and click Associate.
  

• With this, data collected from the selected RUM Monitor is merged and consolidated into the integrated APM Insight dashboard.

• In case you want a detailed view of the RUM metrics, click on the popup button present next to the associated monitor’s name to navigate to the RUM Dashboard.

For more information regarding the setting up of the integrated monitor, refer to this document.

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