Hello All,
I am developing a user interface using API V3 for our office, forcing important details into the ticket that our staff usually neglects. That said, I would like to add an interface to list the user's open tickets, then allowing them to add notes and close a ticket without sending them to the web interface. It's not a replacement, but a method of collecting information they always leave out, like "What server are you on?"
So again, I need a View All Requests JSON for all requests of a requester, allowing me to display Open, On Hold, etc filters if needed.
Any help would be appreciated as even the V3 documentation gives limited examples. Even if I could be pointed in the right direction for better documentation.