API Get Request Specific field(s) input ?
I have integrated ServiceDesk Plus with an external Cherwell API. It works pretty good but I'm trying to improve upon it now. My problem is the following:
1. The normal GET_REQUEST operation gets all standard request detail information for a specific request but does NOT retrieve additional fields. These customer created fields are not returned.
Questions:
1. Is there an API operation or an input that will retrieve specific fields by name; such as JobTitle or MobileID?
2. Is there a way to get SD+ to include these additional (customer created) fields when a GET_REQUEST operation is executed?
Thank you!