I have submitted a feature request for OpManager and SDP integration.

In SDP we have closure rules requiring Resolution before a call can be closed to comply with ISO standards, however

A fault occurs within OpManager and a ticket is raised within SDP. This part is OK, however once the fault is resolved the ticket remains open within SDP and you then have to go in and manually close the ticket.

If the closure rule requiring resolution is removed then the ticket closes automatically.

We would like some API integration to allow the closure rules to remain but also allow tickets to fault on fault resolution from OpManager.

Does anyone else think that this is a good idea?