Anyone's Group notifications work?
I am demoing SupportCenter and have the following configured under Notification Rules:
"Alert group members by Email, when a new request is added to the group"
For the life of me, I cannot get this notification to fire - either logged in as a user and submitting a form, logged in as a SupportRep and submitting a form, editing a Request and changing the Group to 'something'. Nothing, at any time, generates an email to everyone in that group saying there is a new Request. The "Alert Support Rep by Email when a request is assigned" works normally. The group-level option, has never worked for me.
Using version:
Version : 6.0.0
Build Number : 6005
"Alert group members by Email, when a new request is added to the group"
For the life of me, I cannot get this notification to fire - either logged in as a user and submitting a form, logged in as a SupportRep and submitting a form, editing a Request and changing the Group to 'something'. Nothing, at any time, generates an email to everyone in that group saying there is a new Request. The "Alert Support Rep by Email when a request is assigned" works normally. The group-level option, has never worked for me.
Using version:
Version : 6.0.0
Build Number : 6005