Hi,

We have emails that come into ME Support Centre Plus and have enabled some business rules processing on those emails.

However, we have a number of emails that come through from the same Email address, but have the possibility to be applicable for different Accounts.

Looking at the business rules, there seems to be no option to assign an account (or even subaccount) when a request is received by email.

I understand an email address can be assigned to a single account, but in this situation we need the request to go to different accounts based on information in the subject line of email.

Alternatively, Is there any way to be able to move an open request over to a different Account if the request has been assigned to the wrong account (deleting and re-creating isn't the desired option).

Many thanks in advance

Marcus