Allow for 'Back-dating" the due date
A common issue that occurs with our users is that they often enter a form or ticket, with the required completion date earlier than the date the ticket was created. There is a rule in ServiceDesk that will not allow a due date to be specified that is earlier than the ticket creation date. While I can see the logic in this, it would produce valuable reports and help the auditors, if we had the ability to set the due date to whenever the user specified. Is it possible to shut off this rule in ServiceDesk?
Thanks,
Dave
Thanks,
Dave