Allotting Requests
Hi
Sometimes when I allot a request to a Technician, all the requests in the database, including closed and open calls in the database will be alloted to that technician. Now when I generate a report by technician for the last three months, I can see that each and every call is alloted to that particular technician, which is absolutely wrong. the only way I can reverse is going to each request and again reallot to the appropriate technician !!
Sometimes when I allot a request to a Technician, all the requests in the database, including closed and open calls in the database will be alloted to that technician. Now when I generate a report by technician for the last three months, I can see that each and every call is alloted to that particular technician, which is absolutely wrong. the only way I can reverse is going to each request and again reallot to the appropriate technician !!
Topic Participants
kumarv
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