Alert to Technician when no Technician has been assigned
SD = V5.5.0
Job in Service Desk has NOT been assigned to a Technician but acknowledgement has been sent to Requester.
Requester replies to acknowledgement which is added to the Service Desk entry.
In the notification rules �Alert(or Notify) Technician by Email when there is a new reply from the requester� has been selected.
Where does the notification email go to as no Technician has been assigned ? Is there anyway to send it to a default email address ?
When a Technician has been assigned works fine.
Job in Service Desk has NOT been assigned to a Technician but acknowledgement has been sent to Requester.
Requester replies to acknowledgement which is added to the Service Desk entry.
In the notification rules �Alert(or Notify) Technician by Email when there is a new reply from the requester� has been selected.
Where does the notification email go to as no Technician has been assigned ? Is there anyway to send it to a default email address ?
When a Technician has been assigned works fine.