Hi,

We have a number of machines "in store" than we've formatted and at some point in the future will re-issue  them.  The problem we have is that these machines in the past had the Agent installed and we have no way of uninstalling the agent as the machines have been formatted.

Is there some way in ServiceDesk Plus that we can go into each asset and tell it that the Agent isn't installed so it doesn't show up under "Agent installed workstations"…maybe using a report query with SET?

Thanks,

Steve