Last month I updated ManageEngine_ServiceDesk_Plus_9_1_0_SP-0_21_0 version, after that I saw my technicians are facing issue to assigning the tickets and they have no access, it converted in requester mode. Its automatically removed. so I assigned again manually and it works approximately 15 days.

Since last week again we are facing same issues frequently, many time i changed but no use. If i changed it will not saved (new setting).

Finally I checked and found 2 new service packs available i.e.

ManageEngine_ServiceDesk_Plus_9_1_0_SP-1_0_0.ppm

ManageEngine_ServiceDesk_Plus_9_2_0_SP-0_3_0.ppm

After installing these two updates again issue are the same.

Kindly do the needful and give the solutions.

Thanks in advance.

Regards;

Ejaz