After Requester information is added, the Support Group changes to "none"
After Requester information is added, the Support Group changes to "none".
We have recently updated Servicedesk Plus to version 9.2, build 9207. Since the update all our Incident/ Service Request Templates have the same problem. If a Technician makes a ticket; after you added the Requester the specified Support Group changes to no group. This problem also occurs when a user uses the Self-Service Portal.
This is a huge problem for us, we've tried to create a Business Rule to override this problem but that doesn't seem to work. I'm happy an old Business Rule (the last one in the order) is still active, this rule changes the Support Group if none is selected to a specified group, only we have different groups.
I've also tried to recreate the templates, this doesn't solve the problem.
We have recently updated Servicedesk Plus to version 9.2, build 9207. Since the update all our Incident/ Service Request Templates have the same problem. If a Technician makes a ticket; after you added the Requester the specified Support Group changes to no group. This problem also occurs when a user uses the Self-Service Portal.
This is a huge problem for us, we've tried to create a Business Rule to override this problem but that doesn't seem to work. I'm happy an old Business Rule (the last one in the order) is still active, this rule changes the Support Group if none is selected to a specified group, only we have different groups.
I've also tried to recreate the templates, this doesn't solve the problem.