We currently use SDP's Request module to record requests and incidents raised with our helpdesk team.

I manage our server and network team, and would like to use the request module to keep track of my team's miscellaneous tasks and small projects. I'm thinking of creating a new Request Type of something similar to 'Server Team Task' and perhaps creating a new custom priority.

The idea is that all of my team's tasks can be logged within SDP, allowing my team members to view and manage their own task list and prioritise their own work. This also gives me visibility into my team's workload and allows me to monitor how tasks are progressing.

We can also then log worktime against each task, allowing me to report on where we are spending our time.

We don't currently use the Projects module, but I could see that this would be useful for more complex projects.

I'd be grateful for advice on my plans above, and feedback from anyone else using SDP in a similar manner.

Would a new Request Type be the best method for keeping these tasks separate from the Helpdesk team's incidents and requests? I'm thinking that where required, my tasks can be excluded from views and KPI reports based on this new Request Type.

Thanks in advance for any advice.

Rich