Advanced Filter logic operators are being resetted each time
We upgraded from 9314 to build 9406 of Servicedesk Enterprise. In build 9406 and 9407, the advanced filter AND/OR logic gets resetted after using the search for the second time. Example:
set 3 filter lines, second with "OR" and third with "AND" logic operator. Press search. It will show correct results. Press search again and "OR" operator will change itself to AND and results are not correct anymore. This is also happening after you search for the first time, then go to different area of Servicedesk portal and go back to Advanced Search. After hitting the search, it will again revert all logic operators to "AND". This was working fine in build 9314. How can we fix this? I also tested installing the latest 9407 and it behaves the same wrong way. Please let me know.
Regards,
Jan
P.S.: I tried to use the ServiceDesk support Request form and after filling everything I get message" Invalid entries found. Please correct and submit again" and red remark "This application is disabled. Please contact owner of this application". So I do not know, how to properly report bugs in Servicedesk application other than this forum.
set 3 filter lines, second with "OR" and third with "AND" logic operator. Press search. It will show correct results. Press search again and "OR" operator will change itself to AND and results are not correct anymore. This is also happening after you search for the first time, then go to different area of Servicedesk portal and go back to Advanced Search. After hitting the search, it will again revert all logic operators to "AND". This was working fine in build 9314. How can we fix this? I also tested installing the latest 9407 and it behaves the same wrong way. Please let me know.
Regards,
Jan
P.S.: I tried to use the ServiceDesk support Request form and after filling everything I get message" Invalid entries found. Please correct and submit again" and red remark "This application is disabled. Please contact owner of this application". So I do not know, how to properly report bugs in Servicedesk application other than this forum.