Hi,

Question is regarding Service desk Plus in Cloud.

Situation:

- Request is created and Group [Dev] is assigned . 

- When Group [Dev] is set in ServicedeskPlus,  email notifications is sent to Dev Mailbox .

- Dev receives e-mail with request content - let say without link to ServicedeskPlus.

Question:

Is there any easy way to adjust f.e. Group/Technician based on information in e-mail reply?

Now it would be perfect when Dev reply to this mail. Response is saved under request and Group is automatically changed to f.e. [HelpDesk]. 

It can be even based on To email address. So Dev will change filed To on the e-mail and reply. 

Thanks for help

  wan to reply via e-mail mailbox but adds in filed To