Hello

Our Requesters can Close a resolved Request with the Close Request Link and leave a message.
It would be very useful if there was an additional Notification Rule for the technicians to send an email with the comments of the requester.
e.g. the company director leaves a message and nobody is going to read it, because the technician is not going to check the resolved requests.
(see picture in attached PDF)

Regards,
Markus