Adding resolution closes request.
Hi there,
Do you have any plans to get SD+ to close a request once a technician enters a resolution?
For us, as soon as we enter a resolution, the request is closed, so we then have to click the close call. Would be handy for SD to do this automatically.
Kind Regards
Tim
Do you have any plans to get SD+ to close a request once a technician enters a resolution?
For us, as soon as we enter a resolution, the request is closed, so we then have to click the close call. Would be handy for SD to do this automatically.
Kind Regards
Tim
Topic Participants
Tim Stretton
Roshand79
ankit
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