Adding Approver for Solutions
Hello
We are using servicedesk plus 8.2.0 version.I have created a role named Solution Approver in users -roles in admin page and given full permissions for solutions and also selected Technician allowed to Approve Solution.
Assigned the technician for that solution approver role.
But when i try to send the solution for approval in submit for recommendation page in TO Field iam not seeing the person added by me in the Users For Approval field and also not allowing me to type in that field.
So please check and let me know if there is any change to be done further for that technician to reflect in the approval field.
Regards,
Rajeshkumar Srinivasan.
We are using servicedesk plus 8.2.0 version.I have created a role named Solution Approver in users -roles in admin page and given full permissions for solutions and also selected Technician allowed to Approve Solution.
Assigned the technician for that solution approver role.
But when i try to send the solution for approval in submit for recommendation page in TO Field iam not seeing the person added by me in the Users For Approval field and also not allowing me to type in that field.
So please check and let me know if there is any change to be done further for that technician to reflect in the approval field.
Regards,
Rajeshkumar Srinivasan.
