Hi,

      I would like to request that the Add New button situated towards the top of SC+ is disabled/removed when contacts are adding new incidents.  This has caused a lot of confusion and frustration for our clients because the difference between this and the Add request button is not clearly understood; whilst the Add request button at the bottom will save their new incident, the Add New button at the top loads a new incident page, wiping all information the user has entered.

 

Andy