Is it possible or possible in the future for ManageEngine to Pull User information from AD on the Fly so if we Update AD it would show the next time the user creates a ticket?

We have a few custom fields in AD that can change daily or even hourly

Such as:

We have a field that shows the users PC name he is logged into. This logs the PC everytime he logs into a pc. This helps when we have to troubleshoot his ticket the next day we can see what pc he was on.