Dear Customers,

We apologize for the inconvenience caused due to an issue following the recent Analytics Plus upgrade to build 6130. After the upgrade, Active Directory (AD) users were unable to log in, encountering a "Signature Verification Failed" error.

🧩 What Went Wrong?

With build 6130, we introduced an installation-specific certificate for AD authentication to enhance security. However, this change affected SAML signature validation, which led to login failures for certain AD users.

🔍 Reference: CVE-2025-1724 - ManageEngine Analytics Plus

✅ Solution:

To resolve this issue, please follow these steps:

1. Download the fjar file from this link.

2. Create a new folder "fixes" in the Analytics Plus home directory if not present already.

3. Place the downloaded patch file inside the fixes folder.

4. Restart the Analytics Plus service. Now check if the issue is resolved.

5. After confirming the issue is resolved, remove the fjar file from the fixes folder.
   
   For further assistance, Please reach out to analyticsplus-support@manageengine.com