I'm wondering if SDP has some sort of logging capability. What got me started in thinking about it is one of our technicians claims his request has disappeared. If another technician accidentally deleted it we apparently have no way of knowing. Am I mistaken or is there some basic logging of the activities of technicians?
Something in the form of:
Technican changed status of Request ID ##111## to closed.
Technican Deleted Requst ##111##.