Active directory users not allowed on Self Service Portal.

Active directory users not allowed on Self Service Portal.

Hi,

I have imported domain/ active directory users in my Servicedesk. But these users are not allowed to login on Self Service Portal. When I switch to Sevicedesk authentication and assign a password, the requestor is allowed to login. As soon as I change the authentication to active directory the user is not allowed to login on self service portal.

Any idea why...?

Thanks.







            New to M365 Manager Plus?
            New to M365 Manager Plus?
              New to RecoveryManager Plus?
              New to RecoveryManager Plus?
                New to Exchange Reporter Plus?
                New to Exchange Reporter Plus?
                  New to SharePoint Manager Plus?
                  New to SharePoint Manager Plus?
                    See all integrations
                    New to ADManager Plus?
                    See all integrations
                    New to ADManager Plus?

                      New to ADSelfService Plus?

                      Start your free trial
                      Start your free trial
                          Related Products