Active Directory integrated logins for Contacts & Support Reps
Other ManageEngine products support Active Directory integration, or at the very least, RADIUS/LDAP support for authentication to the solution. I would like to see all logins for SupportCenter Plus able to utilize existing Active Directory structures so that customers and technicians do not have to maintain a separate set of credentials. The stand alone account database lacks many security compliance features for auditing and access management, to include password complexity, length and reuse policies, and mandatory changing. An Active Directory integrated solution would allow users and IT staff to use their known "network passwords" to access the solution. A separate set of credentials for a solution does not scale in an Enterprise environment or a company of any considerable size.
Short of full-blown Active Directory integration, the ability to specify a RADIUS server (such as Cisco Access Control Server (ACS)), that can roll over to Windows Active Directory, is an acceptable solution.
This is a must-have feature.
Short of full-blown Active Directory integration, the ability to specify a RADIUS server (such as Cisco Access Control Server (ACS)), that can roll over to Windows Active Directory, is an acceptable solution.
This is a must-have feature.