Triggering BRs or CTs after request template change

Triggering BRs or CTs after request template change

Hi, Team,

When changing the template of a request, neither the business rules nor the custom triggers are activated, as if the change is not considered an edit action on the request itself.

I have already tried using a custom function as a condition, comparing the template present in the requestObj with the current template retrieved through an API query, but that does not work. Using F&FR does not work either, because the template change occurs before the form is submitted.

How can I trigger Business Rules (BRs) or Custom Triggers (CTs) after a template change?

(SDP Enterprise v 15.250/15.290)

Thanks

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