Accessing Data in SupportCenter Plus
I need to access the data in SupportCenter Plus so I can export it into SQL Server.
How can I connect to the data, is there a username and password or is it blank, is there a port number to access it. At present I am using it in Trial mode on Localhost:8080.
I need to be able to export the time spent on answering support queries into our Time Management program (Time Spent / Add Time Entry details).
I have tried to use Navicat to connect, but have got a bit lost.
If it can't be done then we won't buy the product, which after extensive searching appears to be the best on the market, and wiuld be a pity.
John
How can I connect to the data, is there a username and password or is it blank, is there a port number to access it. At present I am using it in Trial mode on Localhost:8080.
I need to be able to export the time spent on answering support queries into our Time Management program (Time Spent / Add Time Entry details).
I have tried to use Navicat to connect, but have got a bit lost.
If it can't be done then we won't buy the product, which after extensive searching appears to be the best on the market, and wiuld be a pity.
John