About Time Spent
Hi,
On my weekly reports, i measure time spent on certains incidentes/request and i found some that the time spents shows "00:00:00" and i check the History of that ticket and i see that the techinician have properly updated the ticket status (From Open to Atent it and then Resolved); and in others, with the same process (From Open to Atent it and then Resolved) have (for example) 01:55:09, so i don't understand how does it works.
So, my question is about how shiuld be the proper maner to use SDP so i can have full information about Time Spent on each incident and be able to have the proper information in the reports.
I'll appreciate your help.
Regards!
On my weekly reports, i measure time spent on certains incidentes/request and i found some that the time spents shows "00:00:00" and i check the History of that ticket and i see that the techinician have properly updated the ticket status (From Open to Atent it and then Resolved); and in others, with the same process (From Open to Atent it and then Resolved) have (for example) 01:55:09, so i don't understand how does it works.
So, my question is about how shiuld be the proper maner to use SDP so i can have full information about Time Spent on each incident and be able to have the proper information in the reports.
I'll appreciate your help.
Regards!