About SDP SLA
hi,
I just wonder how SLA works in SDP. I create a rules in SLA but it seem's that there is no pending request on me althought i see it in over due. How does ot works? Is this only work as notification thru email to a technician?
Thanks.
I just wonder how SLA works in SDP. I create a rules in SLA but it seem's that there is no pending request on me althought i see it in over due. How does ot works? Is this only work as notification thru email to a technician?
Thanks.
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